We aren’t always an expert in the areas we develop training content. How can we overcome that? What should we do to make the most of our time with experts?

Tasks and KSAs are two different ways to analyze a job or a role. What advantages or disadvantages do they offer?

What are your experts thinking when they do what they do? There are some surprising ways to look inside their heads.

There are common measurements but if they don’t do the job, you have to measure other aspects of a task to treat it right.

Tasks don’t happen without the environment having an effect. Take note of what else there can be.